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Frequently Asked Questions:

1)    How much time does it take to scan a property?

There are a number of variables that can affect the amount of time needed to scan a property including Virtual Tour system, square footage, number of floors, layout of the property (i.e. open concept versus many rooms.)  We ask that you allot 1 hour per floor in order to ensure proper coverage.

2)    How are virtual tour and add on services sent to me?

You will receive an email with links, embed codes, and downloads for your virtual tour, photos and floor plans.

3)    Once I upload the link to the MLS system, how long will it take to appear?

Similar to adding photos and loading a listing it can take 24 hours before the multimedia tab (and link to the tour) appears on’s national database.

4)    Is the tour mobile friendly?

The Tours are mobile friendly and compatible with mobile devices, tablets, and personal computers.  

5)    What form of payment do you accept?

At this time we accept cheques or e-transfers.

6)    How long does a tour stay online?

We provide complimentary hosting of your tour for up to one-year.  


7) Do you stage the property?


No, we do not stage or clean the property for you.  It is important that the property be ready for scanning before we arrive as moving items during the scan can result in alignment issues.  We may, occasionally, move items such as laundry baskets, waste paper bins etc if we believe they will make for better presentation and will do our best to return them their original position.

We reserve the right to refuse service for any reason including, but not limited to, an unprepared property or home, pets at large, etc.

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